FAQ

Questions worth asking before you commit.

Short, honest answers. A few things are still on the way — those are called out.

Getting started

What do I need to start?: An email address — signups open at launch. To take payments you’ll connect a Stripe account, which you can create during setup.
Is there a contract or a minimum?: Plans and terms are announced before signups open. See pricing, or ask us.
Can I import my existing products?: Not with a one-click importer yet. For now it’s the dashboard or the API; a CSV import is on the roadmap.

How do payouts work?: You connect a Stripe account, and Stripe pays out to your bank on its normal schedule. OrderSail records which payout covers which orders. More in Payments.
What does it cost to take a payment?: Stripe’s standard processing fee, charged by Stripe. OrderSail’s own pricing is announced before signups open — see pricing.
Do you hold my money?: No. Payments go into your own Stripe account, never through OrderSail. Card details go straight to Stripe too.
How do refunds work?: Issue a refund from the order and it goes back to the customer’s original payment method through Stripe.

Can I use my own domain or storefront?: Every shop gets a hosted OrderSail storefront to send customers to. Custom domains for it are on the roadmap; for full control, build your own front end on the API.
Is the API documented?: Yes — a REST API covering the catalog, carts, and checkout, running on the same data as the dashboard. A full reference is being written.
Can I keep my current website and just use OrderSail for orders?: Yes. Use the API for products and checkout and keep the dashboard for running the shop.

Can I sell in person too?: A point-of-sale companion app is in progress, working from the same catalog and stock as your online store. It isn’t generally available yet.

Can I invite my staff?: Yes — invite crew by email and each person gets their own login instead of sharing yours. See Crew.
Is my data portable?: You can pull your catalog, orders, and customers through the API at any time. A one-click export is on the roadmap.
What happens to my data if I leave?: Export it through the API before you close the account. If you need a hand, reach out and we’ll help.

Signups open at launch. Questions? Contact us.

Coming soon